Ivelisse Drp

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Verified Reviewer
| map-marker Cape Town, Western Cape

Parcel not deliver

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According tracking parcel is since 29 January 2025 in Johannesburg and not send out to Kathu where it should be

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Nokwethemba Y

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Verified Reviewer
| map-marker Johannesburg, Gauteng

Lost phones

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Aramex South Africa - Lost phones
Contains 1 confidential file for company representatives

Order number 372********

Aramex spoke to Siminae

Ref: DUR/1224/1798

1st spoke to Siminae

2nd Ms/Mrs Marry she said I'll get a call back

3rd Shaniny retook my number on 2025-01-15 @ 09:41

Ms Prisanta from Aramex courier Durban at 12:25pm on 2025-01-21

Ms Prisanta from Aramex courier service Durban at 12:17pm 2025-01-22

She said that Alibaba should refund Me

I'm still waiting for My phones

It's sounds like they're are putting the blame on You or she not talking about the 3 phones as the phone did not go to Aramex courier Durban.

On 2025-01-23 I will call Aramex courier Service Johannesburg South for a up date

Got a call from 087 240 **** goods from China that they have arrived at 09:13am on 2025-01-23

Mr Ricardo from Aramex courier JOHNISSBURG at 12:08pm on 2025-01-24

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User's recommendation: Disappointed by Aramex courier poor service

MARK M Gdt

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Verified Reviewer
| map-marker Durban, Kwazulu-Natal

Delivery query on a package from Orms Cape Town.

Aramex South Africa - Delivery query on a package from Orms Cape Town.

Roughly a week ago, I was expecting a delivery of a package from Orms CT. On tracking the item, I was flabbergasted to see, as per the picture uploaded from my photos, that there had been an attempt to deliver the package but that it was going to have to be rescheduled.

Living at San Lameer on the South Coast of KZN, all delivery companies know they have to leave packages with our security.

It is clear in this case that the driver erroneously pressed the wrong button because, in actual fact, the package had been delivered which was confirmed in a telephone call I made with Aramex that very afternoon. The matter, as far as I'm concerned, is closed but drivers need to be clear in stating 'Package delivered'.

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eve p Pjg

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Verified Reviewer

Aramex poor service

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Aramex South Africa - Aramex poor service

I am disappointed and have lost trust in Aramex, as my parcel was sent on the 18th of December 2024. Today is the 10th of January 2025 and I haven't received my parcel.

I am the one who has to follow up until the agent tells me that they have escalated the matter. I had plans with that order; now everything has failed.

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Loss:
$5150

Preferred solution: Full refund

Dean I Iqm

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Tracking

Aramex South Africa - Tracking
Aramex South Africa - Tracking - Image 2
Aramex South Africa - Tracking - Image 3
Aramex South Africa - Tracking - Image 4
Aramex South Africa - Tracking - Image 5

I am waiting for this but I think I was scammed as it said it arrived yesterday. I paid R2500 plus R1020 to the lady and it supposedly arrived yesterday, but I received nothing.

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Loss:
$3520

Preferred solution: Full refund

Mmogo N

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Poor service delivery

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Aramex South Africa - Poor service delivery
Aramex South Africa - Poor service delivery - Image 2
Contains 2 confidential files for company representatives

I received emails stating that my parcels had been delivered to my selected address, but when I go there, I'm told they haven't been delivered yet. I'm being taken from pillar to post in order to receive my orders.

I'm extremely frustrated and upset because I have no idea where my parcels are. Aramex claims they've been delivered, but I don't have my orders.

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Preferred solution: Deliver product or service ordered

Jeniah Sxu

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Verified Reviewer
| map-marker Johannesburg, Gauteng

The drive drove off claiming I was not home despite me being at home.

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Aramex South Africa - The drive drove off claiming I was not home despite me being at...

A delivery driver failed to deliver my package. No call was made alerting me to his presence and he drove away.

The security company opposite my home said he did not hoot or ring my bell.

He simply called my name not even yelled my name.

I will now receive my package in the new year.

This gross unprofessionalism and disgusting attitude of people in charge of delivering important goods to you for your health, business or personal needs.

I hope this driver is reprimanded because if I were in his shoes I would rest until I knew my package was delivered.

Bitterly disappointed, I waited the entire day and never left my home. I did not hear the bell or a hoot or him calling me.

Immensely angry and I was inconvenienced by someone else's laziness.

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Monica S Pus

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Verified Reviewer
| map-marker Sandton, Gauteng

UNFAIR PENALTY

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Contains 1 confidential file for company representatives

Tracking number 353********

Aramex lady Ms Naaido requested my order form and proof of payment for the items I placed at shein. Well I sent her those.

This morning I have received her email again stating that I should pay a penalty fee and an unbelievable customs.

I replied that I don't understand and I'm lost.

She then phoned me telling me that Shein gave them an incorrect amount of my items therefore I should pay that money. I asked why am I the one that should be penalized because I'm not the one that sent them the wrong amount, she said that doesn't matter and if I don't pay my parcel will be taken to the state warehouse.

Monica Senkwetse

078692****

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Cons:
  • Confusing instructions

Preferred solution: Deliver product or service ordered

User's recommendation: Not recommended. The lady I spoke to(Shamain Naidoo) is very rude, she didn't even want to listen to my explanation.

Ahtziri Erg

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Verified Reviewer
| map-marker Cape Town, Western Cape

Delivery

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Aramex South Africa - Delivery

I had been notified by Shein that my delivery was attempted however it had not been attempted as I was sitting on the porch the entire time . 2 I have waited for the past 1 hour and Minutes in the cold waiting for my package to arrive and an hour and 45 minutes have passed and my package is still in Nyanga.Tjis is so frustrating and annoyed as these are things that I ordered for my wedding,the amount of stress and anxiety is unimaginable.To top it all off all I'm waiting for is the package so that I can leave to the hospital to be there for my sister for the birth of her first bsbg but I'm stuck at home waiting for a package that doesn't seem to be arriving anytime soon,so disappointed with this service

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Resolved
Jodies T

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Verified Reviewer
| map-marker Johannesburg, Gauteng

Resolved: Delay in delivery

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Aramex South Africa - Delay in delivery

Hi guys. Your reviews are shocking.

I ordered a phone from pmc Jewellery and I have paid the custom fees like you asked but I have been looking at the status on a daily basis and it seems my package is stuck at South African customs for no good reason for 6 days now. Im losing business on a daily basis by not getting this phone delivered to me. Your reviews are not positive at all. Why is my phone stuck at custom for so long?

Pls I need it to be delivered by Monday. I am begging you guys.

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Loss:
$1000
Cons:
  • It is very slow to deliver your products

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t use aramex

Anuhea Tim

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Verified Reviewer
| map-marker Johannesburg, Gauteng

Delay in delivery

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Aramex South Africa - Delay in delivery

It's been 20 days since my order has been dispatched when I track it It's in bloemfontein already in my province so I don't know why won't they deliver it I want my order I've run out of patience know if you cannot deliver give me my money back

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User's recommendation: Don't rely on this company

Wiseman B Pww

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Verified Reviewer
| map-marker Durban, Kwazulu-Natal

Pathetic, I have not received my parcel from November 2024 , neither received any feedback

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Contains 1 confidential file for company representatives

I received an SMS from your company from November DBP495******** that is the number , I was given to track my parcel. When I tracked on Aramex app , it was at Polokwane ( South Africa) Warehouse, still not dispatched to me to date , I m very disappointed with your service.

Now I havent received my parcel neither any correspondence regarding my parcel where about.

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User's recommendation: Give update and deliver my parcel

Juan-Quinn R

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Verified Reviewer

DUE TO YOU I'VE CANCELLED MY AMAZON PRIME AND WILL NO LONGER MAKE USE OF AMAZON ITSELF.

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Dear Aramex and Mr. Teboho the driver,

Aramex Courier Drivers - 'Hey, would you look at that?! It's December, how about we skip a package or two?'

Yeah, I'm pretty sure that's what your driver must be thinking. Mr. Teboho so willingly opted not to deliver my parcel on Friday the 13th of December 2024 when I received a message at 17:43 stating 'Delivery attempt made - unsuccessful'. What Mr. Teboho does not know is that the premises he had to deliver to has surveillance systems, and what Mr. Teboho also is unaware of is that I was sitting in front of that surveillance system, waiting for him to deliver my parcel.

Yes Mr. Teboho the driver, I sat there from 13:00 until 17:43 awaiting your parcel delivery, since it was confirmed thrice via a telephonic conversation with Aramex that you would be delivering the parcel before 17:00. It seems you and Aramex thought it well to abandon ship. I know this because I contacted Aramex 5 times from 16:30, yet you and Aramex thought it well Mr. Teboho to punish me for no reason other than it's Friday the 13th? I guess.

Well, after waiting 5 days for my parcel to be cleared by customs and having numerous telephonic conversations with Aramex in that period of time, I guess you Mr. Teboho must have thought it was a good idea to let me wait a couple more days. That's a fantastic stunt to pull on a Friday Mr. Teboho and Aramex. Thank you for the unnecessary zero-star service you provide to this great nation. Your actions have prompted me to officially cancel my Amazon Prime U.S.A. and no longer make use of Amazon U.S.A. I have two outstanding shipments and they will be my last after supporting Amazon for many years. Due to your abrupt actions, you have forced my hand to retaliate in this manner.

I expect you to arrive promptly on Monday the 16th of December 2024. If that isn't too much to ask, Mr. Teboho. Should you not arrive on Monday, I will have to resort to further retaliation. But, please do note Mr. Teboho, this message will not only be posted on Hello Peter. It will be posted on all social media platforms and it will be sent to Amazon U.S.A. directly, that you and Aramex thought it extremely well to taunt me like some naughty child, dangling a carrot in front of my face on a Friday, Friday the 13th no less, only to take my carrot away from me.

You and Aramex have lost all credibility in my eyes and besides two parcels that have already been shipped, I don't foresee a future where I shall require your services.

I sincerely hope you enjoy your one-star review and my sincere condolences that I couldn't make it a zero review as that is what you truly deserve.

Moving forward, I hope other people don't have to deal with the same level of blatant disregard you have shown for my personal time on a Friday afternoon.

Best regards.

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Pros:
  • Used to be one of the beat courier companies years ago
Cons:
  • Now they are just a laughing stock

Preferred solution: Deliver product or service ordered

User's recommendation: Don't use Aramex, if you can avoid them.

Anonymous
map-marker Port Elizabeth, Eastern Cape

The agent successfully helped me and I hope Monday I receive my parcel

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Aramex South Africa - The agent successfully helped me and I hope Monday I receive my...

Contact given to agent was incorrect is not long working . and the delivery guy try to call but number was invalid

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User's recommendation: This is a great courier for documents sent straight to your door but make sure you use correct phone number

Grace N Yvm

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Since i have made my order on the 22 of 20224 December have not received it today it's 2025January 6 still waiting for my order I will never ever use this courier ever

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Contains 1 confidential file for company representatives

I made my order 15 days ago and the parcel still hasn't been delivered. This courier should be trying to make things faster and update the package's status daily.

Their service is poor; it's difficult to guess what is happening with your package. Not knowing what is happening with your package for days is very stressful.

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Preferred solution: Deliver product or service ordered

User's recommendation: The company should ensure that they make fast delivery...they should give update everyday for the package until it's delivered

Samantha M Rcn

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Verified Reviewer

Fed up with not getting my goods

Aramex South Africa - Fed up with not getting my goods

This is the second time. Aramex SA will claim they tried to deliver, but you were never available; meanwhile, they never even called or attempted.

How do you fail to deliver to a business address that opens from 9 am to 6 pm? This is truly despicable.

Future customers are better off using alternatives. It's a pity because Aramex Botswana is top service.

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Cons:
  • Failed delivery

Preferred solution: Deliver product or service ordered

User's recommendation: Use alternative couriers

About

Related Companies

Aramex, Shop And Ship

Summary

Aramex SA is a leading provider of comprehensive logistics and transportation solutions. The company was founded in 1992 as Berco Express and purchased by Aramex in December 2011. Its headquarters is based in Johannesburg, South Africa. There are 18 locations across the country. The company supply plastic flyer bag for courier related items and cardboard envelope for international documents. Aramex SA offers Same Day Express, Dawn Express, Overnight Express, Express Road, and Economy Freight delivery plans. The company delivers shipments all over the world. All parcels are insured automatically. It accepts all major credit cards. Shipment status can be tracked in personal profile on the company website.

Aramex South Africa reviews and complaints

Aramex South Africa is ranked 220 out of 1442 in Transportation and Logistics category

Area Served

Worldwide, Other

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