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Contact Aramex South Africa Customer Service

Aramex South Africa Phone Numbers and Emails

Customer Service:

  • +2 751 411 4999
    Bloemfontein
  • +2 721 526 8600
    Cape Town
  • +2 731 581 5800
    Durban
  • +2 743 736 1083
    East London
  • +2 744 874 0660
    George
  • +2 711 457 3000
    Johannesburg
  • +2 753 841 0382
    Kimberley
  • +2 713 752 3993
    Nelspruit
  • +2 733 342 6756
    Pietermaritzburg
  • +2 714 596 7775
    Rustenberg
  • +2 716 933 4297
    Vaal Triangle
Send Message

Aramex South Africa Emails:

Customer Service
PostNet, UAE
Emergency/ Hotline
Compliance Hotline
General Info
Legal
Information Security Department, Privacy Inquiries
aramex.compliance@aramex.com
info@bercoexpress.co.za
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Aramex South Africa Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Aramex South Africa Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    74% phone 26% email
  • The best phone number to call Aramex South Africa is 27215268600. 28% of consumers used this number to address their issues and concerns. Meanwhile, 61% of users reported contacting a real person successfully by dialing the phone number 27514114999.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday.

  • Be prepared for the call as Aramex South Africa may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Aramex South Africa Website:

Aramex South Africa Help Center:

Corporate Office Address:

Aramex South Africa
1 Quark Crescent, Linbro Business Park, Sandton
Johannesburg, Gauteng 2065
South Africa

Other Info (opening hours):

Hours:

Monday - Friday: 08:00 - 17:00


Aramex International LLC

P.O. Box 95946,

Dubai, UAE

PostNet

92 Augrabies Road

Waterfall Office Park

Bekker Road

Midrand 1685

More contact details

Fax:

+27 051 447 3986

Aramex South Africa Customer Service Reviews

1.4 / 5
Bad
Nokulunga S Uhm
Delayed delivery

I have never had any problem with courier companies,but I would never use Aramex cause they don't even communicate about your parcel they not saying anything,I have been waiting for my parcel from the 24th of December. What's annoys mei s that they don't communicate which is wrong I have every right to know about what's happening with my parcel.

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Ludger Zfs
Want to change delivery address

I was assisted with immediate effect, the lady was so wonderful she has a good customer service, Id really recommend it to a friend

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Bassel Jtz
Useless delivery
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have been waiting for my delivery since 11 October till today no update no call no sms no emails received

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Guest-6164856
Order has not arrived in weeks now

Terrible service, customer service lies to you about status. Surely my order is damaged by now. My worst experience with delivery service.

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How Good is Aramex South Africa's Customer Service?

Kena Wrg
Kena Wrg
Feels Disappointed | Oct 07, 2024

No comment

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Nelisiwe G
Nelisiwe G
Feels Satisfied | Oct 04, 2024

Everything was so easy, I will surely recommend Aramex to any of my relatives and friends.

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Abdi Npi
Abdi Npi
Feels Satisfied | Oct 02, 2024

It was an excellent response
The lady that attended to me was very courteous and polite

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Edmundo Dpb
Edmundo Dpb
Feels Disappointed | Sep 12, 2024

Aramex failed to deliver my order and when I called they said they would deliver it today and I still haven’t received it till now. I am so unsatisfied with their service and would never recommend them to anyone.

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Evynn Fsq
Evynn Fsq
Feels Satisfied | Jul 03, 2024

6 out of 10

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Deaira Wfc
Deaira Wfc
Feels Disappointed | Jun 26, 2024

Very disappointed.

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Summary of Aramex South Africa Customer Service Calls

6.7K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Aramex South Africa?

Shipping and Delivery Question:

  • “Delivery update”
  • “Delivery issue”
  • “They delivered the wrong product at us”

Request for Information Question:

  • “I want to find something out about my parcel”
  • “Confirm delivery time”
  • “Want to find out about my package”

Payments and Charges Question:

  • “I don't have my waybill number yes I sent my parcel on 23 we haven't received”
  • “Payment of customs”
  • “Payment details unclear”

Return/ Replace Question:

  • “Change receiver contact details”
  • “Change shipping address”
  • “Returned parcel to Amazon”

Product/ Service Question:

  • “Complaint”
  • “Failure to deliver parcels”
  • “O just receive message from one of the web that I buy a phone online so I just receive the email from that website to pay R860 to aramex delivery”

Staff Question:

  • “To inquire about their services”
  • “Bad service frm Aramex!”
  • “Complain about poor customer service”

Account Question:

  • “Aramex Global Account”
  • “Inbound account”
  • “I forgot to put delivery address on my package”

Employment Question:

  • “Job seeking”
  • “Job offer”
  • “Would like to speak to someone regarding job application”

Activation/ Cancellation Question:

  • “Cancellation of delivery”
  • “Cancel parcel on the dropBox”

Website/ Application Question:

  • “Website does not work”
  • “On the aramax app its not allowing me to put the suburb and postal code in . Neither is it searching.”
  • “I have sent you an email for the call centre application and it says your inbox is full”

Refund Question:

  • “I want refund of my order that I ordered last November”
  • “Refund”

Cards Question:

  • “Do you guys accept Absa cards”
  • “Agent asking for card deatils”

Other Question:

  • “Late order”
  • “Asking about driving opportunity”
  • “Asking about the driving opportunity”

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