Contact Aramex South Africa Customer Service
Aramex South Africa Phone Numbers and Emails
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+2 711 457 3000Johannesburg
Customer Service:
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+2 751 411 4999Bloemfontein
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+2 721 526 8600Cape Town
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+2 731 581 5800Durban
Aramex South Africa Emails:
Aramex South Africa Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aramex South Africa Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aramex South Africa is 27114573000. 28% of consumers used this number to address their issues and concerns. Meanwhile, 61% of users reported contacting a real person successfully by dialing the phone number 27514114999.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as Aramex South Africa may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Aramex South Africa Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Aramex South Africa is 27114573000. 28% of consumers used this number to address their issues and concerns. Meanwhile, 61% of users reported contacting a real person successfully by dialing the phone number 27514114999.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as Aramex South Africa may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or phone number.
People call Aramex South Africa mainly because of request for information, payments and charges.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Aramex South Africa is uaecare@aramex.com. 41% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Aramex South Africa Website:
Aramex South Africa Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 08:00 - 17:00
Aramex International LLC
P.O. Box 95946,
Dubai, UAE
PostNet
92 Augrabies Road
Waterfall Office Park
Bekker Road
Midrand 1685
Fax:
Aramex South Africa Customer Service Reviews
Case reference 9812****
Well, it is 96 hours later, and still no feedback to your 'We will get back to you within 24 hours.'
I guess this explains your no service, poor customer service, and service delivery lacking?
Is this typical of Aramex Global or related to Aramex South Africa customer service?
Lack of communication no phone call just emails m so disappointed now i am not sure if im going to receive my order
Still trying to track my parcel and noone is assisting . Very poor service and customer care. I don't recommend aramex to anyone
How Good is Aramex South Africa's Customer Service?
Summary of Aramex South Africa Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Aramex South Africa?
Shipping and Delivery Question:
- “Missing parcel”
- “A parcel which I posted on the 07th January 2026 at Mahikeng. When I track it,it shows that it is at Johannesburg. So I was enquiring if can be collected that side as its destination is at Klerksdorp so there won't be anyone to collect it.”
- “Track shipment”
Request for Information Question:
- “Checking order status”
- “Find out about my parcel”
- “Need help rectifying a mistake on my address”
Payments and Charges Question:
- “Payment”
- “Double payment for the same parcel”
- “Maka n mistake on way bill package”
Return/ Replace Question:
- “Return delivered packages”
- “Don't not collect my return”
- “I need to change my location”
Product/ Service Question:
- “I want to alert them of my number change for delivery purposes.”
- “Complaint about delivery”
- “Complaint”
Staff Question:
- “Poor service”
- “Poor service, my tracking number says it’s invalid and no one has helped up until now I have send”
- “Really bad service”
Account Question:
- “Verify address”
- “To verify my parcel”
- “The recipient's ID number / tax number / importer code are required for the theme order number. If valid instructions are not received within the processing deadline, according to local operational procedures, the package may be automatically returne”
Employment Question:
- “Job”
- “Job seeking”
- “Job offer”
Activation/ Cancellation Question:
- “Cancellation of delivery”
- “Cancel parcel on the dropBox”
Website/ Application Question:
- “Website issue”
- “Website does not work”
- “On the aramax app its not allowing me to put the suburb and postal code in . Neither is it searching.”
Refund Question:
- “I want refund of my order that I ordered last November”
- “Refund”
Cards Question:
- “Do you guys accept Absa cards”
- “Agent asking for card deatils”
Other Question:
- “Quiry”
- “The order is not picked up and it's been weeks now”
- “Urgent”
Compare Aramex South Africa Customer Service To
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